The Customers Portal

For some management tasks for your subscription and account, you use the Customers Portal.

The Customers Portal is available to customers who purchased their subscription from GitLab. If you made your purchase through a partner or reseller, contact them directly for assistance with your subscription.

You can also specifically manage your GitLab SaaS subscription or self-managed subscription.

Change account owner information

Account owner personal details are used on invoices. The account owner email address is used for the Customers Portal legacy login and license-related email.

If you have registered a Customers Portal account through a GitLab.com account, the GitLab.com account is used for login.

To change account owner information, including name, billing address, and email address:

1. Log in to the Customers Portal.
2. Select My account > Account details.
3. Expand the Personal details section.
4. Edit the personal details.
5. Select Save changes.

If you want to transfer ownership of the Customers Portal account to another person, after you enter that person's personal details, you must also:

• Change the Customers Portal account password.
• Change the linked GitLab.com account, if you have one linked.

Change your company details

To change your company details, including company name and VAT number:

1. Log in to the Customers Portal.
2. Select My account > Account details.
3. Expand the Company details section.
4. Edit the company details.
5. Select Save changes.

Change your payment method

Purchases in the Customers Portal require a credit card on record as a payment method. You can add multiple credit cards to your account, so that purchases for different products are charged to the correct card.

If you would like to use an alternative method to pay, please contact our Sales team.

To change your payment method:

1. Log in to the Customers Portal.
2. Select My account > Payment methods.
3. Edit an existing payment method's information or Add new payment method.
4. Select Save Changes.

Set a default payment method

Automatic renewal of a subscription is charged to your default payment method. To mark a payment method as the default:

1. Log in to the Customers Portal.
2. Select My account > Payment methods.
3. Edit the selected payment method and check the Make default payment method checkbox.
4. Select Save Changes.

Link a GitLab.com account

Follow this guideline if you have a legacy Customers Portal account and use an email and password to log in.

To link a GitLab.com account to your Customers Portal account:

1. Log in to the Customers Portal using email and password.
2. On the Customers Portal page, select My account > Account details.
3. Under Your GitLab.com account, select Link account.
4. Log in to the GitLab.com account you want to link to the Customers Portal account.

Change the linked account

Customers are required to use their GitLab.com account to register for a new Customers Portal account.

If you have a legacy Customers Portal account that is not linked to a GitLab.com account, you may still sign in using an email and password. However, you should create and link a GitLab.com account to ensure continued access to the Customers Portal.

Customers of resellers do not have access to this portal and should contact their reseller for any changes to their subscription.

To change the GitLab.com account linked to your Customers Portal account:

1. Log in to the Customers Portal.
2. In a separate browser tab, go to GitLab.com and ensure you are not logged in.
3. On the Customers Portal page, select My account > Account details.
4. Under Your GitLab.com account, select Change linked account.
5. Log in to the GitLab.com account you want to link to the Customers Portal account.

Change Customers Portal account password

To change the password for this customers portal account:

1. Log in to the Customers Portal.
2. Select the My account dropdown list and select Account details.
3. Make the required changes to the Your password section.
4. Select Save changes.