• Troubleshooting

Troubleshooting¶

• Your submission may fail even after you take a considerable amount of time formatting your files. Don't fret!
• There are a couple of steps you can take if you receive a failure e-mail:
  • Read the error message at the bottom of the e-mail and see if it is informative.
    • Often times, if there is an error in one or more of your metadata files, the error e-mail will tell you exactly why the pipeline failed.
  • If the error message isn't helpful or you're still perplexed, feel free to send an e-mail to Emily to get some help.

• We check each part of your submission (manifest file / metadata archive / data archive) in order.
  If any of your submitted files are unchecked or pass inspection, they will be moved back to your lab's submission inbox.
  • For example, if there are errors in your manifest file, we will automatically move your metadata archive and data archive back to your submission inbox.
• This makes the submission process easier, since you don't have to keep uploading your files or moving them around on the FTP server.